RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced the general availability of its AI Receptionist™ (AIR), an AI phone agent that uses generative AI to automatically answer customer questions and transfer callers to the right place, which now serves over 2,000 organizations. This milestone marks a transformative shift in how businesses manage front-office communications with the launch of a digital employee that doesn’t just respond, but drives intelligent, context-aware customer engagement.

“Think of RingCentral AI Receptionist as providing a Voice AI Agent that is always-on, trainable, and fluent in the nuances of your business. It adapts over time, handles common questions, and ensures that no opportunity is missed,” said Kira Makagon, President and COO of RingCentral. “AI Receptionist empowers organizations to reimagine inbound voice calls as a strategic, revenue-generating channel—transforming what was once a cost center into a source of business growth.”

A Smarter First Impression: AI Receptionist Delivers Instant ROI

With seamless setup and immediate out-of-the-box value, RingCentral AI Receptionist is built to support businesses of all sizes. Its key capabilities include:

• Instant activation: Activates in minutes, automatically scans the company website for key information, requires no IT support, and is easily customizable by any team member.
• Custom greetings and voice personas for businesses to select the voice and caller experience that best represents their brand.
• Automate routine calls: Provide accurate responses to questions, company details, and block spam calls.
• Name-based and context-driven call transfers eliminate friction in reaching the right contact. Now available with expanded transfers to external numbers outside your business phone system.
• SMS messaging: Confirm appointments, send links — no manual follow-up.

New RingCentral AI Receptionist features include:

• Call analytics and insights: Spot common questions that cause transfers and update answers with one click, while tracking resolution rates and cost savings with detailed analytics.
• Multi-location support: Route calls and text info based on location-specific settings with custom business hours, teams, and transfer rules for a consistent customer experience across all branches.
• Spanish language support (beta): Handle calls seamlessly in Spanish with natural conversation flow and flexible setup options, including setting up Spanish-only mode for full Spanish greetings and conversations, or dual-language mode where callers can request Spanish support during English greetings for seamless switch to Spanish mid-call. Spanish transcripts will be available in July.
• HIPAA Compliance: RingCentral AI Receptionist is designed with robust security and privacy controls to support HIPAA compliance, safeguarding sensitive patient information during voice interactions and ensuring adherence to healthcare data protection standards.

Introducing the Future of Agentic AI Voice

RingCentral AI Receptionist introduces a new category in AI voice-powered call handling, purpose-built to enable businesses to operate with the efficiency, personalization, and reliability of a high-performing front-desk individual — without the overhead. It integrates advanced voice recognition, contextual understanding, and dynamic routing.

By acting as a proactive and intelligent digital employee in conversations — not just a reactive assistant — AI Receptionist represents RingCentral’s foray into the next evolution of Agentic AI systems that independently interpret and execute tasks with human-like discernment.

Digital Employees, Real-World Results

Customers across healthcare, construction, real estate, professional services, and finance are already experiencing transformative outcomes:

• In medical clinics, AI Receptionist handles high volumes of patient calls, ensuring consistent information delivery and the routing of calls based on urgency and need — freeing staff to focus on care delivery.
• In construction and field services, AI Receptionist intelligently manages project inquiries and call routing across job sites with zero human intervention.
• In recruiting and HR services, firms have trained AI Receptionist to detect phrases like “open jobs” or “looking for work,” instantly connecting candidates to the right team — reducing call transfers and improving engagement.

What Customers & Experts Are Saying about AI Receptionist

“RingCentral’s AI Receptionist now handles 93% of our incoming calls, which saves our team about 12 hours each month – translating to $900 in cost savings,” said Gina Van Opens, President of Integral Recruiting Services. “I’m also personally saving an hour and a half every day thanks to the incredible note-taking ability of the RingCentral AI Assistant. It’s amazing how much efficiency these tools are creating.”

“Our AI Receptionist test run was excellent. We customized some verbiage for the AI to listen for, and it was able to reliably answer many callers’ questions, and when needed, transfer calls to the right people,” said Stacy Palmer, Director of Communication Services at VGM Group, a national leader in post-acute healthcare. “RingCentral’s AI Receptionist has added incredible efficiencies to our operations. We’re now planning to roll it out to all departments across the company.”

“AI Receptionist has allowed us to reallocate 10% of our team’s time, while delivering a faster and more polished caller experience,” said Brian Weiss, VP of Technology at Big Think Capital. “We replaced a $3,000/month receptionist with a digital agent that never takes a break, and yet, feels even more professional and responsive.”

“Phone interruptions were consuming about 8 hours of my week. Routine calls about availability checks or account balance inquiries are now answered by RingCentral's AI Receptionist and intelligently routed to the appropriate departments without human intervention,” said Pamela Sutton, Office Manager at Four Seasons of Angel Fire, a real estate sales and management group. “My call volume has decreased significantly, allowing me to reclaim hours of work time to focus on strategic projects and develop new business ideas.”

“In today's competitive landscape, where customer experience differentiates market leaders, businesses are increasingly demanding scalable AI that doesn't compromise customer interactions,” notes Zeus Kerravala, Founder and Principal, ZK Research. “RingCentral's AI Receptionist delivers exceptional call handling with natural language processing that rivals human interaction, seamlessly managing customer inquiries while maintaining the personal touch businesses need with the added benefit of lowering costs. This represents a true win-win as customers get better service while allowing the business to reduce expenses.”

Enterprise-Grade AI, SMB-Friendly Price

To make AI-powered voice automation more accessible, RingCentral AI Receptionist™ is offered with a transparent, usage-based pricing model: just $39 per license, including 100 minutes of use. Additional minutes are available through flexible 100-minute bundles, allowing businesses to scale effortlessly as needs grow. With usage data showing that nearly 90% of customers operate efficiently within the 100–200-minute monthly consumption range, AI Receptionist delivers powerful front-office automation at a fraction of the cost of traditional staffing, maximizing value with minimal investment.

To learn more about RingCentral AI Receptionist, visit www.ringcentral.com/air or call our toll-free number 1-8445-TRY-AIR to chat with Natalie, one of our AI Receptionists, to experience RingCentral AI Receptionist in action.

About RingCentral

RingCentral is a global leader in AI-powered trusted business communications, contact center, conversational intelligence, video and hybrid event solutions. RingCentral empowers businesses with conversation intelligence and unlocks rich customer and employee interactions to provide insights and improved business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of hundreds of thousands of customers and millions of users worldwide. Visit ringcentral.com to learn more.

© 2025 RingCentral, Inc. All rights reserved. RingCentral, RingCentral AI Receptionist, and the RingCentral logo are trademarks of RingCentral, Inc.

View source version on businesswire.com: https://www.businesswire.com/news/home/20250630459705/en/