LeadDesk and South Ostrobothnia Wellbeing Services County Sign Agreement – LeadDesk Strengthens Its Position in the Nordic Healthcare and Social Services Sector

LeadDesk Plc, Press Release 2 September 2025 at 14.00 PM EET. 

LeadDesk Plc ("LeadDesk") and South Ostrobothnia Wellbeing Services County have signed a four-year agreement for the implementation of a cloud-based customer service system. The contract is valued at approximately EUR 600,000. This is LeadDesk’s latest move in the healthcare and social services field, and the agreement strengthens the company’s position as a service provider for municipalities and wellbeing services counties in the Nordics.

The system is designed to improve both the customer experience and staff operations. Efficient remote services are key to ensuring that healthcare services can be provided effectively and accessibly. The agreement serves nearly 200,000 residents in South Ostrobothnia.

“It is important for us that our solutions genuinely serve people – both customers and staff. In Finland and the Nordics, the efficiency of healthcare relies heavily on digitalization, with remote services forming one of its key foundations,” says LeadDesk CEO Olli Nokso-Koivisto.

LeadDesk has also strengthened its position in the healthcare and social services sector through the acquisition of Zisson. The company’s customers now include dozens of healthcare sector organizations across the Nordics, such as health centers, wellbeing services counties, dental clinics, and ambulance services. Norway is LeadDesk’s largest market.

AI-based solutions have grown in importance in LeadDesk’s services. Examples include automating supply orders with voice-based AI and automatic call classification. At the core of LeadDesk’s solutions is strong information security, as demonstrated by the company being awarded ISO 27001 and SOC 2 security certifications.

LeadDesk is a European pioneer in providing cloud-based contact center software. The company’s shares are listed on the Nasdaq First North Finland marketplace.

Further information
Olli Nokso-Koivisto, CEO, LeadDesk Plc
+358 44 066 5765
olli.nokso-koivisto@leaddesk.com

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Oaklins Finland Ltd, +358 9 6129 670

LeadDesk in brief

LeadDesk is the European alternative in the contact center software market. The AI-powered LeadDesk cloud service enhances customer experience and boosts sales productivity. Every week, more than 20,000 customer service and sales professionals work more efficiently with LeadDesk. In 2025, the Group’s revenue will rise to around EUR 40 million. The Group has offices in eight European countries, with Norway being LeadDesk’s single largest market. LeadDesk Plc’s shares are traded on the Nasdaq First North Finland marketplace under the ticker symbol LEADD. www.leaddesk.com