Alphabet's Google Cloud Powers Home Depot's AI Phone Agents
Idag, 15:26
Idag, 15:26
09:26 AM EDT, 04/22/2026 (MT Newswires) -- Alphabet's (GOOG, GOOGL) Google Cloud said Wednesday that Home Depot (HD) is launching an artificial intelligence-powered phone agent system built on Google Cloud's Gemini Enterprise for Customer Experience.
Financial terms of the project were not provided.
Based on early results from a 50-store pilot, the AI voice agents are able to understand why a customer is calling in fewer than 10 seconds, getting customers to a solution four times faster than navigating traditional phone menus, Google Cloud said.
Home Depot plans to roll out the AI voice agent system across all of its US stores over the coming year, Google Cloud said.
Idag, 15:26
09:26 AM EDT, 04/22/2026 (MT Newswires) -- Alphabet's (GOOG, GOOGL) Google Cloud said Wednesday that Home Depot (HD) is launching an artificial intelligence-powered phone agent system built on Google Cloud's Gemini Enterprise for Customer Experience.
Financial terms of the project were not provided.
Based on early results from a 50-store pilot, the AI voice agents are able to understand why a customer is calling in fewer than 10 seconds, getting customers to a solution four times faster than navigating traditional phone menus, Google Cloud said.
Home Depot plans to roll out the AI voice agent system across all of its US stores over the coming year, Google Cloud said.
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